Refund Terms for ETHERVAULT

Welcome to ETHERVAULT. Please read our refund policy carefully to understand how we handle refunds for transactions conducted on our platform.

1. General Refund Policy

All transactions completed on ETHERVAULT are considered final and non-refundable. However, under certain conditions, refunds may be issued at the sole discretion of ETHERVAULT.

2. Eligibility for Refund

Refunds may be considered in the following scenarios:

• Unauthorized transaction due to platform error.
• Failure in delivering purchased digital assets within the specified timeframe.
• Duplicate transactions due to system malfunction.

3. Refund Request Process

To request a refund, users must follow these steps:

• Submit a formal request via our support email at [email protected].
• Include detailed information about the transaction, including transaction ID, date, and reason for the refund request.
• Attach any supporting documents or screenshots relevant to the case.

4. Evaluation and Resolution

Once a refund request is submitted, ETHERVAULT will:

• Review and evaluate the request within 7 business days.
• Contact the user for any additional information if necessary.
• Approve or deny the refund request based on our evaluation.

If approved, the refund will be processed through the original payment method within 14 business days from the date of approval.

5. Non-eligible Refunds

Refunds will not be issued for the following:

• Change of mind or buyer’s remorse after the transaction has been completed.
• Any unauthorized usage of a user’s account not related to a platform error.
• Transactions involving third-party services or products.

6. Changes to this Policy

ETHERVAULT reserves the right to amend or modify this refund policy at any time. Changes to the policy will be posted on this page, and users are advised to review this page periodically for any updates.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please contact our support team at [email protected].